General Agreement
This document states the terms and conditions of using this site. By using this site and submitting to an order, you are agreeing to the terms and conditions listed below.
Guava Bay (belongs to MPMB GROUP PTD LTY) reserves the right to amend this site and the terms and conditions at any time. By registering and placing an order with Guava Bay, you give us permission to add your contact details to our database so we can send you through correspondence that relates to ordering, invoicing, shipping, product reviews and ratings.
Pricing and Taxation
All pricing is stated in Australian dollars (AUD$) and is GST inclusive. Guava Bay website prices are subject to change without notice. The current price of each product is shown on the website at the time the order is placed.
Retail and Trade Sites
Guava Bay sells to both the public and professionals. Some products are exclusively Trade Only. If you are a professional, you will need to register with the Trade Site before purchasing certain products.
Availability
We display the products’ availability on the website and the estimated time for your product to be delivered. If for any reason, the product you have ordered is not available or subject to any delay, we will inform you as soon as possible after receiving your order. In this instance, if you are not willing to buy an alternative product from our website, we will refund you the full amount as soon as possible.
Images and dimensions of products
Whilst we try to be as accurate as possible on the products’ information, all sizes, weights, and measurements displayed on the website are approximate only. Similarly, we do our best to display all product colours accurately, but we can’t guarantee that the image displayed on your computer will reflect the true colour of the product you will receive.
Cancellation, 7-day returns and refunds
If you’re not happy about your product, you must send us a notice of cancellation within 7 days of delivery to receive a refund. You don’t need to provide a reason. You may simply change your mind. If the product is not dispatched yet once you cancel, we will make your refund within 14 business days of the cancellation. If an item left the warehouse, this is the situation of a 7-day return (i.e. item left the warehouse and has been returned to the warehouse), we will make a refund within 14 business days of reception of the goods in our warehouse.
You can unpack and inspect the product properly before making your decision, however, all goods returned or exchanged must be in their original condition (i.e. product not used, packaging not damaged and in original packaging). You are responsible for the goods until they are safely received by Guava Bay. We accept no liability for goods lost or damaged in transit back to our warehouse. You will receive a refund only if you have not used the product and the product is returned in the original packaging not damaged. The refund will be equal to your purchase price for this product.
After we inspect the product, if it is in perfect condition (T&Cs apply), we will refund as per our T&Cs within 14 days of reception of the goods in our warehouse.
The easiest way to let us know that you would like to cancel your contract is to send us an Email at customercare@guavabay.com.au
Here is the information we would need from you:
- Email address
- Order date
- Order number
- Goods reception date
- Your name
- Delivery address
- Goods that you would like to return.
Faulty products and warranty
If you return a product because it is faulty or not as expected, we are under a legal duty to provide you a product that is of satisfactory quality and as expected only if you have fully paid your item as per the amount invoiced when you ordered. Our products do not come with guarantees, but we are respecting the Australian Consumer Law.
Payment
Payment can be made by Credit Card and Bank transfer. Credit Card options include Visa and MasterCard. All payments made by Credit Card will have a pre-authorisation check to ensure sufficient funds are accessible and to confirm legitimacy of payment method. These funds will be frozen, and the full amount charged will be taken out once the order has been dispatched.
All Credit Card Payments will state GUAVA BAY as the receiver of monies taken from this site on your Bank Statement. Direct Deposit Details will be provided when chosen for payment method in the Checkout Process. They will also be present on the Order Confirmation that will be sent via email. Please use the Order Number as the Reference when making payment. Shipment of goods will not be made until full payment has been received.
Delivery
All shipments are made with Express Couriers or Postage Services. Freight charges are stated within the Shipping Page and may change without notice. Orders will be dispatched within 2 business days. If there is a problem with your order and we cannot fill it within this time frame, GUAVA BAY will contact you using the contact details that were provided in the ordering process. Please ensure that all details provided are up to date and current. All delivery times stated on this site are estimated times only and may vary.
Once the order has been released, you are responsible to check the order and inform GUAVA BAY of any damages or faults within 2 working days. Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check if this information is correct.
Returns
Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 7 days of delivery, except when an item is faulty.
If you want to return the product you have to send an email to customercare@guavabay.com.au and the customer team will inform you of the warehouse address by replying to your email within 3 business days.
Submission of Content
Any personal information that you provide in any content submitted when using our website interactive services like blogs, ratings/reviews and your products recommendations may be displayed on mpmbdistribution.com, so please consider this before submitting any such content. Please don’t submit any information that you don’t want the whole world to know!
Typographical Errors
GUAVA BAY reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. If payment has already been made, GUAVA BAY will immediately credit the amounts charged.
Disclaimer
All products are to be used in accordance with the product manufacturer’s guidelines. No responsibility will be accepted for misuse or incorrect selection of products.
Trademarks & Copyrights
This site is owned and controlled by MPMB GROUP PTY LTD. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc are the exclusive property of MPMB GROUP PTY LTD and cannot be reproduced, modified, copied, uploaded etc for any purposes, unless specified in writing, signed by MPMB GROUP PTY LTD. Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges. GOVERNING LAW This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of New South Wales without regard to its conflict of laws rules.
Coupon Exclusions
MPMB GROUP PTY LTD can, at its sole discretion, adjust exclusions at any time. For a list of current exclusions refer to the promotion’s terms and conditions, the product detail page or contact us on customercare@guavabay.com.au.
Shipping & Delivery
Please Note that we do ship to international clients.
Depending on which part of the country you are located, delivery times may vary. Public holidays in the state of New South Wales will affect the dispatch and maybe the delivery of your parcel. So, allow an extra day or two when ordering products around public holidays including ones in your home state.
Delivery fees can change at any time.
Freight calculated according to the package’s dimensions and weight.
Website
GUAVA BAY does not warrant that its website will be always available and without disruption. We provide no warranties in relation to the content of any other website linked to or from our website. In addition, information about goods on our website is based on material provided to GUAVA BAY by our suppliers. Except as required by the Australian Consumer Law, we can’t be held responsible for any inaccuracies or errors caused by incorrect information provided to us by our suppliers.
You acknowledge and agree that:
- The copyright in the data, text, photos, and videos used on our website belongs to us or our suppliers. In any circumstances, you are not allowed to copy, sell, or disclose any of the material disclosed on this website without any prior written consent from MPMB GROUP PTY LTD or our suppliers.
- We may change our website and terms and conditions without giving you notice. However, the terms and conditions applicable when you have placed your order will continue to apply to the products you have ordered.
- As a user of our website, you warrant to MPMB GROUP PTY LTD that you will not use our website in any manner which could damage our brand and/or our website or interfere with any other third party using our website.
- As part of the service provided through our website, you have access to several communication channels such as live chat, emails, and customer reviews. We reserve the right to review the information posted by our customers or prospective customers through those communication channels and to remove any information at our sole discretion. We also reserve the right to terminate your access to those communication channels without notice should we consider that you have inappropriate use of this service.