Preamble
Guava Bay (“we” or “us”) understands that your privacy and the confidentiality and security of information you provide to us is important to you. We want you to know that we are committed to maintaining your privacy. We are also committed to comply with the Australian Privacy Principles in the Australian Privacy Act.
As part of our website guavabay.com.au, we will have to collect some of your personal data. Under some limited specific circumstances required by law, may have to disclose personal information that is not contained in a generally available publication.
What Information Do We Collect?
We will collect Information as part of your registration to our website, general enquiries and sales processes. Information will also be collected as you navigate through the website and through pages you visited or through communication you had with us either by email, live chat or phone. We will only collect necessary information and only by lawful and fair means. This information will include:
- Your name
- Address (delivery and billing)
- Email address
- Telephone number
- Other details required by us to provide the product(s) or service(s) you have ordered.
- Payment and transaction details via our PayPal’s systems.
We will also collect information from you for marketing reasons including but not limited to how you found out about our website and your preferences as to the functionality and features. The main purpose is to monitor usage, to improve site content and navigation and to create a better online experience for you. We will also collect navigational data by using cookies when you visit our website. By using our website, you agree for us to position and use cookies on your device. Please note that you can modify the settings on your device to prevent cookie use. This data includes but is not limited to.
- Your computer’s IP address
- Browser Type
- Webpage you visited prior visiting our website.
- Webpage you visited and your navigation pattern on our website.
If we request information from you but you don’t provide it, we may not be able to offer you the full spectrum of product and/or services. In addition, we may not be able to assist you with some specific requests or transactions which typically require some of your personal information.
How Do We Use the Information?
We will only use or disclose the information in ways which we believe are consistent with your expectations, where we are legally obliged, or where it is in the public interest to do so. We will not sell or trade your information. We will convert information collected by our own means into meaningful data to improve your customer journey.
Third Party Links and Third-Party Service Providers
Our website may include links to other sites. Please be aware that we are not accountable for their privacy policy. Those sites may have a different policy to ours and it is your responsibility to do your diligence check on each site you visit. Once you leave our website, we have no control or responsibility over the privacy policies or data collection of other websites than guavabay.com.au.
In addition, we engage a number of third parties to provide services to our customers (such as delivery). Those third parties will be committed to use the information only for providing the services to you. They are not allowed to share this information with any other parties.
How To Review, Change or Delete the Information We Hold About You
It is your responsibility to keep your information correct and up to date. You can update your information any time by logging to your account on our website – for example changing your phone number – however, we will keep your information as required for taxation and/or legal purposes. In addition, you can decide to unregister from our mailing list.
Under the Privacy Act, individuals have a right to access their records. In the event you require us to send you a copy of the information we have on your profile or to delete your personal information, you just have to request it by sending us an email at customercare@guavabay.com.au
Security Of Your Information
We will take reasonable steps to keep your information confidential and to protect this information from misuse and loss or unauthorized access, modification or disclosure. We have implemented robust standards of technology and operational security to protect your information, however, despite all our efforts, we cannot fully guarantee the security of any information collected about you.
Limitation Of Liability
Guava Bay is not liable for any special or consequential damages resulting from the use of, or the inability to use, the materials in our website, even if we have been advised of the possibility of such damages. In no event Guava Bay’s total liability to you for all damages, losses, and causes of action, exceeds the amount paid by you for accessing our website.
Amendments To Guava Bay Privacy Policy
Please note that this Privacy Policy forms part of the Terms and Conditions for use of the website. Similarly as stated under our Terms and Conditions, this Privacy Policy may be amended by us at our sole discretion. Any changes will be published on our website and will be effective immediately.
Questions
Questions regarding our Privacy policy should be directed to Guava Bay via email at customercare@guavabay.com.au.